Purchase Terms

1. Seller

The seller is Solo lavoro food d.o.o., Cesta Ivana Mažuranića 51, 10362 Kašina, Croatia, OIB 58567843794 (“Shock Food & Cakes” or “we”). Contact: podrska@shockbar.hr, phone +385 97 616 9182. These terms apply to all orders placed through the Shock Food & Cakes mobile app and supplement our Terms of Use.

2. Products and prices

Our current range and prices are published on the Menu page and in the app. All prices are in euros (EUR) and include VAT. The price shown in the app when you confirm your order applies, including extras and any promotional discounts. A fiscal receipt is issued at pickup.

3. Orders

You build your order in the app and submit it by confirming. The contract is concluded when the restaurant accepts your order; we notify you of acceptance and every status change in the app. The restaurant may decline an order, for example if an item is unavailable, the kitchen is at capacity or there is a technical issue.

4. Payment methods

• Card payment in the app. Payments are processed by Stripe Payments Europe, Ltd. Card details are entered directly with Stripe; we never see or store them. When you submit an order the amount is only reserved on your card; the charge is made once the restaurant accepts the order.
• Pay at pickup. You can pay in cash at the counter when collecting your order.

5. Pickup

We do not deliver. All orders are collected in person at our restaurant at Cesta Ivana Mažuranića 51, 10362 Kašina, during opening hours (Mon – Thu: 6:30 am – 11 pm; Fri – Sat: 6:30 am – 1 am; Sun: 8 am – 11 pm). We notify you in the app when your order is ready. We hold orders until closing time on the day of the order; uncollected orders are not refunded, as they are prepared specifically for you.

6. Cancellation

• Before the restaurant accepts it, you can cancel your order by contacting us at +385 97 616 9182 or podrska@shockbar.hr. The reserved amount is released without a charge; how quickly it becomes available again depends on your bank (usually up to 7 days).
• After acceptance your food is prepared to order, so cancellation is no longer possible except in the cases listed in section 7.
• If the restaurant declines or cancels your order, the reserved amount is released, or any amount already charged is refunded in full.

7. Refunds and complaints

You are entitled to a refund (in full or for the affected item) if:

• the restaurant cancels the order after it has been charged,
• an ordered item is unavailable and no replacement is agreed,
• the order you collected is wrong, incomplete or defective.

Report a complaint to staff at pickup, or on the same day at podrska@shockbar.hr with your order number and a short description (ideally with a photo). We reply to written complaints within 15 days.

Approved refunds are returned to the card used for payment, normally within 5 working days of approval; when they appear on your statement depends on your bank (usually 5–10 working days). Cash payments are refunded in cash at the restaurant.

8. Right of withdrawal

Under the Croatian Consumer Protection Act, the 14-day right of withdrawal for distance contracts does not apply to food and drinks prepared to order, which are liable to deteriorate rapidly. This does not limit your rights under section 7.

9. Promotions and discounts

Promotional prices and discounts apply for the period and under the conditions shown in the app, while stocks last, and cannot be exchanged for cash. Unless stated otherwise, discounts cannot be combined.

10. Dispute resolution

We aim to resolve disputes amicably. If that fails, you may contact an out-of-court consumer dispute resolution body, such as the Mediation Centre of the Croatian Chamber of Economy. These terms are governed by the laws of the Republic of Croatia.