Support
Contact us
For questions, issue reports or requests relating to the app and orders, contact us by email. We respond during restaurant opening hours.
podrska@shockbar.hrSolo lavoro food d.o.o.
- Address
- Cesta Ivana Mažuranića 51, 10362 Kašina, Croatia
- OIB (tax ID)
- 58567843794
- Phone
- +385 97 616 9182
- podrska@shockbar.hr
- Opening hours
- Mon – Thu: 6:30 am – 11 pmFri – Sat: 6:30 am – 1 amSun: 8 am – 11 pm
Frequently asked questions
How can I track my order status?
After confirming your order, you can track its status in real time within the app — from receipt through to collection.
How can I cancel an order?
Until the restaurant accepts your order, you can cancel it by phone or email with your order number. See our Purchase Terms for details.
What payment methods do you accept?
By card in the app (via Stripe) or in cash at pickup. All prices are in euros and include VAT.
How do I get a refund?
If the restaurant cancels your order or the order is wrong, we refund the card you paid with. Conditions and timelines are set out in our Purchase Terms.
Do you deliver?
No. All orders are collected in person at our restaurant.
How do I delete my account?
Instructions for deleting your account are available on the Delete Account page.
Support hours
Support is available during restaurant opening hours. Enquiries received outside opening hours will be answered at the start of the next working period. For faster processing, include your order number and a brief description of the issue.